Refund and Return Policy

This policy applies to orders on the Chimert Foodmart website, operated by Chimert Concepts & Logistics Limited (RC 1873091).

Before your order is dispatched

You can ask us to cancel an order that has not been dispatched. If it has been paid, we refund it in full.

If something is wrong with your order

If an item arrives damaged, spoiled or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo. We will replace the item or refund it.

Returns

Because these are food products, we can accept returns only where the item is faulty or was sent in error, and unopened, sealed products may be returned within 7 days of delivery. Where an item was faulty or sent in error, Chimert pays the return shipping.

How refunds are paid

Refunds are made to the original payment method through our payment provider, normally within 5 to 10 working days of approval; banks and card issuers may take additional time. If we refund part of an order we will tell you the amount and the reason.

Your legal rights

This policy does not affect your rights under Nigerian consumer protection law.

Contact

Email chimertconcept@gmail.com or call +234 703 693 9576.