FAQS
Tel: +234 706 327 7011
E-Mail: chimertconceptsandlogisticsltd@gmail.com
1, OMOTAYO OJO STREET, OPPOSITE COMMINT BUKKA OFF ALLEN, IKEJA,BY OSHOPEY PLAZA BUSTOP,IKEJA LAGOS
FaQs. General Information
I haven’t received my item. What can I do?
Please allow 2–5 business days for local deliveries and 7–14 business days for international shipments. If your order hasn’t arrived within this window, contact us via our support page with your order number and we’ll provide an update immediately.
Do you deliver outside Nigeria?
Yes, we export a wide range of African food products to countries across Europe, North America, and other regions. Delivery times and fees vary by destination.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and select mobile payment options. For bulk/export orders, payment instructions will be provided after invoice confirmation.
How do I place an export order?
Simply contact us via our Contact page or fill out the contact form below. A member of our team will assist you with a product list, pricing, and shipping details.
Are your products hygienically packaged?
Absolutely. All products are cleaned, sealed, and packaged under strict hygiene standards to ensure safety and quality, especially for export purposes.
Can I return or exchange an item?
Yes. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We’ll offer a replacement or refund based on our return policy.
Can I make a bulk purchase for resale?
Yes, we offer bulk and wholesale options with competitive pricing. Kindly reach out via our Wholesale Inquiry form for a quote and delivery schedule.
What are your terms of sale?
All purchases made through Chimert Food Mart are subject to product availability, full payment, and confirmation of order. Prices may change without notice but will be honored once your order is confirmed.
Do prices include taxes and delivery charges?
Product prices are listed in Nigerian Naira (₦) and do not include delivery or export shipping fees. These will be calculated and added during checkout or invoicing for bulk/export orders.
Can I cancel my order after payment?
Orders can only be cancelled within 2 hours of placing them. Once an order has been processed or dispatched, cancellation is no longer possible. For export orders, cancellation is not permitted after shipping documentation has begun.
What is your return and refund policy?
We accept returns or exchanges only for items that are incorrect, damaged, or expired at the time of delivery. Requests must be made within 48 hours of receiving the item. Refunds may take up to 5–7 business days after approval.
Do you guarantee the quality of your products?
Yes, all items are sourced, stored, and packaged under strict quality control. We guarantee that your items are fresh, hygienic, and safe for consumption at the time of delivery.
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I haven't received my item. What can I do?
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